Terms & Conditions

Effective Date: January 1, 2026

Welcome to MetalPetCo. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

By placing an order, you further acknowledge that MetalPetCo begins performing custom design and administrative services immediately after purchase, before physical manufacturing begins, and that these services constitute work performed specifically on your behalf.

1. Orders

All products sold by MetalPetCo are custom-made to order from customer-submitted photographs, names, instructions, and other information.

Customers are responsible for reviewing all order information before submitting an order, including but not limited to:

• Uploaded pet photographs
• Pet names and spelling
• Design notes
• Number of pets
• Size selection
• Color or finish selection
• Shipping address
• Contact information

MetalPetCo is not responsible for errors contained in information, photographs, text, or instructions submitted by the customer.

Customers represent that they own, or have permission to use, any photograph, image, name, artwork, or other material submitted for the creation of a custom portrait.

1A. Immediate Commencement of Custom Services

Immediately after an order is placed, MetalPetCo begins providing custom services on the customer’s behalf.

These services may include, but are not limited to:

• Photograph review
• Subject and facial-detail review
• Image preparation
• Custom portrait design
• Artwork cleanup
• Vectorization
• Engineering for manufacturability
• Structural modifications required for laser cutting
• Design proof creation
• File preparation
• Administrative review
• Customer communication
• Project management

These services constitute work performed regardless of whether physical manufacturing has begun.

1B. Design Proof Approval and Abandoned Orders

MetalPetCo orders include a custom design proof before manufacturing.

Production intentionally does not begin until the customer approves the design proof.

Customers acknowledge and agree that:

• They are solely responsible for monitoring the email address provided at checkout.
• They are responsible for checking spam, junk, promotions, filtered folders, and email-forwarding rules.
• Failure to receive or review an email because of customer email settings does not relieve the customer of these responsibilities.
• MetalPetCo cannot manufacture or ship the product until required proof approval has been received.

MetalPetCo will make reasonable efforts to obtain proof approval.

If no response is received within 30 calendar days after the initial proof is sent, despite reasonable attempts to contact the customer, the order will be considered voluntarily abandoned by the customer.

The customer’s failure to respond does not constitute a failure by MetalPetCo to perform its obligations.

MetalPetCo fulfills its custom-service obligations by completing the requested design work, preparing the project, and making reasonable attempts to obtain customer approval.

Because substantial custom work has already been completed, including design services, image preparation, engineering, file preparation, and administrative labor, abandoned orders are not eligible for cancellation or refund.

MetalPetCo may, at its sole discretion, reopen an abandoned order if the customer contacts us after the 30-day period. Updated production schedules, product availability, and pricing may apply.

Customers acknowledge that MetalPetCo remains ready, willing, and able to manufacture and deliver every custom order upon receipt of the required proof approval.

2. Cancellations

Orders may be canceled only before custom design work begins.

Because design work may begin shortly after an order is placed, cancellation requests are not guaranteed.

Once any of the following has started, a cancellation request may be denied:

• Photograph review
• Custom portrait design
• Proof creation
• Artwork modification
• Vectorization
• File preparation
• Manufacturing preparation
• Production

A customer’s failure to respond to emails or proof requests shall not be interpreted as a cancellation request.

Orders remain active until completed or deemed abandoned under these Terms.

3. Returns and Refunds

Because every MetalPetCo product is custom-designed and made specifically for an individual customer, all sales are final once custom work has begun.

MetalPetCo does not accept returns or provide refunds for custom products except where required by law.

Refunds are not available for:

• Approved custom orders
• Orders in production
• Completed custom design work
• Abandoned orders
• Customer-submitted errors
• Incorrect names or spelling submitted by the customer
• Incorrect size or finish selected by the customer
• Changes of mind after custom work has begun
• Differences between the original photograph and the final metal artwork that result from necessary design or manufacturing adjustments

If an item arrives damaged, defective, or materially different from the approved proof, customers must notify MetalPetCo within 7 days of confirmed delivery.

Customers may be required to provide clear photographs of:

• The damaged or defective product
• The shipping package
• The shipping label
• The affected area of the product

MetalPetCo will review the claim and determine the appropriate resolution, which may include repair, replacement, or another remedy at our discretion.

4. Custom Artwork and Design Adjustments

MetalPetCo creates custom metal artwork based on the photograph and instructions submitted by the customer.

Customers understand that converting a photograph into laser-cut metal artwork requires artistic interpretation and structural modifications.

These modifications may include:

• Simplifying very small details
• Connecting otherwise unsupported interior pieces
• Adjusting fur, whiskers, eyes, markings, or facial features
• Removing background elements
• Repositioning or resizing certain features
• Adding structural bridges
• Modifying thin or fragile areas
• Changing the shape of certain openings
• Adjusting the portrait for the selected size

These changes may be necessary to create a durable, manufacturable, one-piece metal portrait.

The design proof represents the artwork that will be used for production. Customers are responsible for carefully reviewing the proof before approval.

Approval of the proof confirms acceptance of the design, layout, pet name, spelling, proportions, structural connections, and overall appearance.

5. Production and Shipping

Production begins only after proof approval.

Customers acknowledge that shipment cannot occur until the required proof approval has been received.

Failure to approve a design proof prevents MetalPetCo from manufacturing and shipping the order.

Estimated proof, production, and shipping times are estimates only and may vary because of:

• Customer revision requests
• Delayed proof approval
• Carrier delays
• Holidays
• Weather
• Supply-chain interruptions
• Equipment maintenance
• High order volume
• Material availability
• Circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

MetalPetCo is not responsible for delays, loss, theft, misdelivery, or damage occurring after delivery has been confirmed by the shipping carrier, except where required by law.

Additional shipping charges may apply when an order must be reshipped because of:

• An incorrect address submitted by the customer
• An incomplete address
• Refusal of delivery
• Failure to retrieve the package
• Carrier return to sender
• Customer-requested address changes after shipment

6. Product Appearance, Size, and Finish

Customers understand that product appearance may vary slightly from website photographs, digital mockups, and design proofs because of:

• Screen brightness and display settings
• Lighting conditions
• Photography
• Powder-coating variations
• Material characteristics
• Manufacturing tolerances
• Differences in wall color or surrounding décor

Listed product sizes refer to the approximate overall width or longest dimension of the finished portrait. Exact dimensions may vary slightly depending on the shape and proportions of the custom design.

Metal edges, connection points, structural bridges, and minor finish variations are normal characteristics of custom-cut metal artwork and are not considered defects.

7. Installation and Display

Customers are responsible for safely installing and displaying their MetalPetCo portrait.

MetalPetCo is not responsible for:

• Improper installation
• Damage caused by incorrect mounting hardware
• Damage to walls or other surfaces
• Injury caused by improper handling or installation
• Damage caused by wind, impact, falling objects, or inadequate mounting
• Corrosion or finish wear caused by harsh environmental exposure

Powder-coated products may be suitable for indoor or outdoor display. However, prolonged exposure to salt spray, standing water, chemicals, extreme weather, or highly corrosive environments may reduce the life of the finish.

Customers should use mounting hardware appropriate for the product’s size, weight, wall material, and display location.

8. Intellectual Property

All website content, graphics, photographs, design proofs, engineering files, vector artwork, manufacturing files, product designs, and marketing materials remain the intellectual property of MetalPetCo unless otherwise agreed in writing.

Purchasing a custom portrait does not transfer ownership of MetalPetCo’s internal design files, vector files, production files, engineering methods, or manufacturing files.

Customers warrant that photographs, images, names, artwork, or other materials submitted to MetalPetCo are owned by them or that they possess all necessary permissions to use those materials.

Unless a customer requests otherwise before production begins, MetalPetCo may photograph, display, and use completed projects, submitted pet photographs, mockups, proofs, and finished products for:

• Website galleries
• Social media
• Advertising
• Email marketing
• Product listings
• Promotional materials
• Portfolio purposes

Customers who do not want their submitted photograph or finished portrait used for promotional purposes must notify MetalPetCo in writing before production begins.

9. Limitation of Liability

To the fullest extent permitted by law, MetalPetCo shall not be liable for indirect, incidental, consequential, punitive, exemplary, or special damages arising from the use of our website, products, artwork, or services.

MetalPetCo’s maximum liability for any claim shall not exceed the purchase price paid for the affected order.

10. Privacy

Customer information is handled in accordance with our Privacy Policy.

11. Chargebacks and Payment Disputes

Customers agree to contact MetalPetCo before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the concern.

By placing an order, customers acknowledge that:

• Custom design services begin shortly after purchase.
• Physical manufacturing is intentionally delayed until proof approval.
• Shipment cannot occur until required proof approval has been received.
• Custom design work constitutes services performed on the customer’s behalf even when physical manufacturing has not yet begun.
• Failure to respond to proof-approval requests does not constitute failure by MetalPetCo to perform.
• Approval of a proof authorizes MetalPetCo to manufacture the custom product shown in that proof.

Customers acknowledge that initiating a chargeback does not invalidate these Terms & Conditions.

MetalPetCo reserves the right to provide all relevant documentation in response to any payment dispute, including but not limited to:

• Order confirmations
• Checkout records
• Accepted Terms & Conditions
• Customer-submitted photographs
• Pet names and design instructions
• Design proofs
• Email communications
• Reminder emails
• Approval history
• Revision history
• Project files
• Production records
• Shipping records
• Delivery confirmation
• Website policies
• Internal project documentation

Customers acknowledge that failure to approve a required proof prevents shipment and shall not constitute “item not received” when shipment was prevented solely because the customer failed to provide the required approval.

12. Changes to These Terms

MetalPetCo reserves the right to modify these Terms & Conditions at any time.

The version published on our website at the time an order is placed shall govern that order.

13. Contact Us

Questions regarding these Terms & Conditions may be sent to:

MetalPetCo

📧 metalpetco@gmail.com